Melrose Discount Furniture Store Customer Service
Please contact us for the availability of the item before submitting the order. If the item is out of stock, it will take 2-12 weeks period to receive it, depending on specific item. If you want to order for specific day please order it at list 3 day before that date.
Phone: +1 (323) 466-3881
After your order is completed, you will automatically be sent order confirmation email to the email address you entered during checkout. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.
We accept payments from following major credit cards: Visa, Master Card, Discover or American Express. We require authorization from the credit card company for 100% of the amount of the purchase order. When the items are available and ready to ship, we will notify you and process the full amount payment before delivery. Payment is required 100% upfront.
Please inspect all the items upon receiving. At the time of delivery and setup, all damaged products will be replaced at no cost to customer. Please allow 1 to 2 business days for replacement. You must notify us immediately, at the time of delivery and we will arrange an exchange of damaged product. If you receive and accept delivery, and notice any damage in a day or two, it is your responsibility to transport the item to us for exchange. For pick up orders please return the item with original packaging for exchange.
Most items come with a standard warranty against manufacturers defect. If your item arrives and at the time of delivery you discover any major defects or a damage, we will replace the damaged piece or item free of any charge. Customers who choose pickup option are responsible for merchandise transportation to and from the service location. If any damage happens after delivery was received (for example in two or four months), it is customers responsibility to transport the item to our location if service is required. If needed, Melrose Discount Furniture can pick up your merchandise for service for a nominal fee. The Warranty covers damaged items caused by the manufacture. For the items that appears dirty, broken, scratched, stains, heat marks, water marks, heavily abused etc…, service fee will apply or may be rejected by the manufacturer. The warranty condition does not apply to the return policy.
Warranty will be waived when item(s) moved, disassemble or relocated from original delivery address or location in room we have setup. Most of a time item(s) gets damaged broken when customer disassemble and reassemble not correctly, without knowledge of assembly guides/experience, or move furniture by pushing from one spot to another. Even a short distance push off a table, bed, or sofa in most cases will cause legs to tilt and break, this is most common case we have. Therefore we strongly recommend hire a professionals to do any moving or relocating.