Returns or exchanges can be made within 10 days of receiving the product. Returned or Exchanged product is subject to a 25% restocking fee. Returning the item back to us is the customer’s responsibility. To receive a refund, please make sure of the following:
1. All returned products must be in original condition not used and not installed.
2. All original packaging material must be included.
All returns associated with our "Free Delivery offer" will have deducted from the refund the original shipping fees that Melrose Discount Furniture Inc incurred in the process of shipping your order. If the customer is receiving a white glove delivery (delivery and assembling at the same time), and decides to return an item or exchange the item, they must immediately notify us at the time of delivery. If the merchandise delivered and accepted, customer will not be able to return the merchandise, as the delivery team will dispose of all the original packaging material as soon as the setup is complete. All clearance sale items are non-refundable. All mattress sales are final. No cancellations on mix and match items.
Cancelation & Exchange Policy
You can cancel or change your order up to 12 hours after the order has been placed. Any order canceled or changed after 12 hours, will be a subject to a 20% cancellation fee. To cancel the order please submit the request via e-mail to firstname.lastname@example.org do not forget to include the order number.
For this reason; Please review your ordered items, dimensions and quantity prior to ordering. Ones an order has been placed with us, our process is to submit the order directly to manufacturer on your behalf. When this is completed, we become financially obligated to purchase the ordered items from manufacturer. Any cancellation of the order at this point will be a subject of 20% restocking fee.